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Are you a teacher? FAQs for teachers and other educators

 

This post is designed for school teachers and covers all the relevant issues around using HP Reveal in your school.

What mobile devices does HP Reveal work on?

HP Reveal is a free app which can be downloaded from the App Store or Google Play onto iPhones and iPads running iOS 12, and Android phones and tablets version 4.0 and above. 

  

I want my Auras to be viewed through multiple devices, is this possible? 

Auras created on your device will be more simple Auras, and, initially at least, can only be viewed through your device. Whilst it is possible to share Auras created on your phone with other phones and tablets, this is a less efficient way of making Auras accessible to multiple devices. 

 

Are HP Reveal accounts set up in app and online in the Studio connected? Do they work together?

HP Reveal allows you the user to have accounts in two places: an in-app account, and an online account in the Studio. Content is generally created online in the Studio, and then viewed using the app. It is also possible to make a few smaller, more simple Auras in-app. 

If you open an account online in the Studio, or in-app, you will then be able to log straight in to the other using the exact same login credentials.

Logging in to both Studio and app with the same login credentials will ensure that the two accounts are more closely linked together. Content you create and share from the Studio will be automatically available in your app account, meaning you will not need to actively follow it in order to view it on your device. You can also test private content automatically using the preview button in Studio if you are logged in to the app with your Studio login credentials. The key, then, is to have Studio and app accounts with the same login details!

However, Studio and app accounts are not completely linked together. Auras created in app will not appear in Studio, and they cannot be moved in to the Studio - if you want your Auras available in both app and Studio, you should create the Auras online in your Studio account. These Studio Auras are delivered to the app by 'sharing' them in Studio. As stated above, if you are logged in to both app and Studio with the same login credentials, any Auras you share from the Studio will automatically appear in your app account - you will not need to actively search for and follow those Auras in app.  

 

Do you offer dedicated 'Educator' accounts specifically for teachers, schools, and universities?

No. We do not offer dedicated educator or teacher accounts. All Studio and app accounts are the same.

 

Do you offer free upgrades / educational upgrades for teachers / schools?

No. All accounts have the same levels of functionality already set up by default. You do not need to do anything else once you have set up an account. We do not offer any further upgrades. 

 

*How do I create Auras on a mobile device?   *

Once you have downloaded HP Reveal from the App Store or Google Play and installed it onto your device, you are able to create simple Auras in-app. Tapping on the information button in app will provide you with more information on how to make Auras in-app. Have a look at this video for more!

Auras you create on your device can initially only be viewed through your device, although it is possible to share Auras created on your phone with other mobile devices. If you are looking to create Auras which can be viewed through multiple devices, we recommend creating them online in the Studio instead.

 

 

Is there a way of making Auras which can be viewed automatically, so that the app user does not have to first search for and ‘follow’ my account?

If you want other users to avoid having to go through the 'Follow' process, the recommended options are outlined in this article.  

 

Is it possible to set up multiple logins for a single account?

No - the ability to set up multiple logins is not offered - as a result, accounts only have a single user. 

 

If students are all using the same account, is it possible to separate their Auras?

No, all Auras exist in the same 'Auras' section of your account. They will be listed in the same view in alphabetical order. 

 

If students all have their own accounts, is it easy to move individual Auras from their account into another account so that parents/students only need to follow one account?

No – unfortunately Auras created online in one account cannot be moved into another account. If you want viewers to only have to follow one account to see all your Auras, they will need to be created in the same Studio account. 

 

We want parents to be able to see some Auras and not others – how should we make this possible?

Easy – Auras can be private or publicly shared. Only when you click the option to 'Share' Auras in Studio will they be publicly available to other HP Reveal users. If you simply opt to save Auras but do not share them they will remain private in your account. You can choose to share them later, or keep them away from public view. 

All parents need to do is download the HP Reveal app, search for your account in app and follow it – they will then be able to view your publicly shared Auras.

 

If we want Auras to be available to students and parents, but we do not want them to be ‘public’ and accessible to all HP Reveal users, is there any other way we can deliver these Auras to multiple devices privately?

Yes. Sharing Auras in the Studio and allowing students or parents to follow your account in-app is undoubtedly the easiest and most efficient way of making Auras available to multiple devices.

However, you can also keep Auras ‘private’ and unavailable to the wider HP Reveal platform whilst still making them available to certain app users you have identified. The way to do this is to send your account's private subscription link to the specific email addresses or phone numbers of people you want to be able to see your content. 

All you need to do is: click the 'My Account' option (top right) in your account; and then, under your profile image, click the option to 'Share your Private Campaign'. You can then copy the link (using ctrl + c) into an email to be sent to those who you want to be able to view your private AR content. If they tap on this link on a mobile device which has Aurasma installed, the app will automatically open, and they will automatically follow your account containing the Auras you want them to be able to view. This way multiple devices will be able to see Auras in an account which is still private and not available to the wider app user base.   

 

Can we host the content privately on our own server?

No – currently all content is hosted on our servers.

 

We are struggling to view the Auras through the app in school, even though they work fine at home. Could there be a firewall issue at my school?

We do occasionally hear of connection problems, particularly on corporate WIFI and in schools. Usually this affects video streaming. If this is the problem you are seeing, you may find that some videos do work because they have been cached on your device while it was connected to a network without filtering.

Our content delivery sites are:

cdna.aurasma.com 

cdnb.aurasma.com 

cdnc.aurasma.com

You can try whitelisting, and please let us know how well this works.

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