Auras created with the App
Outside of any known bugs, here are a few reasons why an Aura created with the App might not work as expected. Below are the most common reasons for Auras not working with steps to resolve.
1. Add your Aura to a Channel that is public
It is important to be aware that by default, any Aura that is created using the app is added to a private channel - if you want to allow other users to find your Aura you need to add it to a 'public' channel.
See this article for more info on how to use Channels in the app
2. Make sure you have followed the appropriate channel
Making Auras 'Public' does not mean they will work automatically on any user's device.
Your Auras must be contained in a channel that other users are "following" in order for the Auras to work.
Users need to follow your channel first:
- Go to the 'Discover Auras' search box in app
- Type in the account/channel/aura name
- Press 'follow'. The Auras will then be available to that device.
3. Check if the Trigger image is of a sufficient quality
Trigger images should be graphically rich and not too dark or sparse.
Small text, musical notes, and other small patterns and lines will not make for good images. More on this can be found in our Trigger Images article.
4. Check your internet connection
HP Reveal requires an internet connection.
A good internet connection will mean faster image recognition and a faster load time for an Aura. If you have a slower or weak mobile signal, your Auras will trigger much more slowly. If you have limited or no connectivity, the HP Reveal app will have a hard time communicating with our servers to load your content.
If the above does not cover your issues, please see this article which outlines known bugs and issues we are working to resolve.
Auras created with the Studio
The Studio has now retired, as a result all content associated with Studio account has been removed from our servers. You will no longer available to scan Auras via your HP Reveal app, even if you are logged into the app with your Studio login credentials.