Auras created with the Studio
The Studio has now retired, as a result Auras created in studio are no longer available to scan via your HP Reveal app, even if you are logged into the app with your Studio login credentials.
Auras created with the App
HP Reveal Studio | Server Issues| 22nd July
We are experiencing several issues with our servers at the moment. As a result, your Auras will not currently be scannable or accessible with the app - nor will you be able to scan any universals.
We will update our users when we have resolved the situation - we will have another update in the next few hours.
In the meantime, sorry for any inconvenience caused.
Outside of any known bugs, here are a few reasons why an Aura created with the App might not work as expected. Below are the most common reasons for Auras not working with steps to resolve.
1. Make sure you have followed the appropriate channel
Making Auras 'Public' does not mean they will work automatically on any user's device.
Your Auras must be "followed" in order for Aura to work.
Users need to follow your account first:
- Go to the 'Discover Auras' search box in app
- Type in the account name
- Press 'follow'. The Auras will then be available to that device.
2. Check if the Trigger image is of a sufficient quality
Trigger images should be graphically rich and not too dark or sparse.
Small text, musical notes, and other small patterns and lines will not make for good images. More on this can be found in our Trigger Images article.
3. Check your internet connection
HP Reveal requires an internet connection.
A good internet connection will mean faster image recognition and a faster load time for an Aura. If you have a slower or weak mobile signal, your Auras will trigger much more slowly. If you have limited or no connectivity, the HP Reveal app will have a hard time communicating with our servers to load your content.