Why do 3D Models appear black in the App?

Models appearing black in the App can have two causes – either:

  1. You have no lights in your scene - models either need to have a light setup (typically we suggest a simple 3 point arrangement) in the scene or have their texture map in the self-illumination/emissive channel.
  2. Your glossiness value is set too low – we’ve noticed that in lit scene that glossiness can sometimes default to 0 in the dae file when in your project file it has a sensible value. Check the glossiness value in your scene & if the problem persists; open up the dae in NotePad++ and do a ctl+f search for <shininess> tags in your material and up the value if it is below 10.

HP Reveal Team

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